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User Engagement Consultant

Wavre, Belgium

We are OMP, a game changer that optimizes supply chains of the world’s leading companies with our very own smart software and services.
Do you get a kick from guiding customers, so they get the full value of the software they use? Are you passionate about translating complex, interconnected problems into clear and comprehensible workflows? Do you have a natural flair in front of a crowd, and can you easily adapt your explanation to your audience’s knowledge?
Look no further and become a User Engagement Consultant at OMP. The world of supply chain planning offers plenty of interesting challenges for you to solve. Read on to learn more.

Your challenge

As a supply chain consultant, you equip customers with supply chain planning solutions. You analyze planning challenges, assist in the solution design, implement and validate the solution, and ensure a smooth go-live. Customers rely on your support throughout the entire project life cycle.

You are responsible for:

  • Finding clever planning solutions in collaboration with our solution architects to ensure an impeccable, high-quality implementation.
  • Implementing the solution from start to finish, together with the customer’s project team.
  • Providing expertise during and after implementation.
  • Training customers so they get the most of their solution.
  • Documenting the implemented solutions by providing technical descriptions to your fellow consultants and functional notes to the customer.

Although you’ll be visiting customers regularly (about 20% of your time), you won’t be outsourced. In this way you remain rooted in our team of experts and consultants.

Your challenge

Your team

As our new User Engagement Consultant, you‘ll be part of the Customer Solutions team. Customer Solutions helps customers master their supply chain by finding and implementing innovative solutions. Our team adds value, brings calm to the customer’s work floor, and raises satisfaction for everyone involved.

Your profile

We are looking for someone who meets the following qualifications:

  • We are looking for someone who meets the following qualifications:
  • • A master’s degree in engineering, business, supply chain, or logistics.
  • • The ability to map complex, interconnected problems into clear and structured flow charts.
  • • Outstanding communication skills in English.
  • • Excellent presentation skills that enable you to adapt your presentation to your audience’s knowledge.
  • • An analytical approach combined with patience and a critical mindset to try and unveil the root cause of every issue and question.
  • • Good people skills, which make you easily approachable and trustworthy.
  • • The ability to motivate others to ensure project momentum is maintained, even if you experience a setback.
  • • The right combination of pragmatism, persistence, creativity, and insightfulness for the situation.

Bonus points if you:

  • A background in supply chain planning.
  • Experience in the configuration and deployment of functionalities in our OMP solution.
  • Comprehensive knowledge of supply chain processes in OMP’s focus industries: chemicals, consumer goods, life sciences, metals, paper & packaging.

Soft skills

Problem solving Communication Teamwork Pragmatic Proactive

Hard skills

Supply chain knowledge Presentation skills

Language skills

A plus:
Dutch French German Spanish

Your future

At OMP, we’re eager to find your best career fit. Our talent management program supports your personal development and empowers you to build a career in line with your ambitions.

Many of our team members who start as User Engagement Consultants grow into roles in project management, advisory, or people management.

Our offer

At OMP, we offer more than just a job. We put people first and inspire you to become the best version of yourself.

  • International: A growing global company, worldwide career opportunities, and multicultural teams
  • Benefits: An attractive salary package including an optional company car, a bike incentive program, additional extralegal vacation days, and other competitive benefits
  • Flexibility: Teleworking, flexible hours, and lots of autonomy
  • Lifelong learning: A custom training and development track, an extensive coaching program, and on-the-job learning
  • Empowerment: Room for initiative and creativity and an emphasis on entrepreneurship
  • Innovation: Encouragement to think differently through cross-team collaboration and innovation challenges
  • Well-being: A caring and inspiring environment, promoting a happy and healthy lifestyle through a wide range of facilities and activities
  • Teamwork: Join a team that lifts you up and learn from the best

Our company

We are OMP, a leading game changer in supply chain planning solutions. The world’s largest companies count on our smart software and services to optimize their supply chains.

Are you ready to join a team of more than 900 passionate, creative team players of over 50 nationalities? We work as one team from our head office in Belgium and regional offices in Brazil, China, France, Germany, India, the Netherlands, Spain, Ukraine, and the US.

We care for our people. True to our innovative spirit, we believe in growing talent and in boosting expertise. Our happy customers include Bridgestone, Johnson & Johnson, PepsiCo, Procter & Gamble, and Shell.

Want to learn more? Visit careers.omp.com/our-company.