Service Manager
Atlanta, US
Are you passionate about building and maintaining good customer relationships? Does clear and professional communication drive you? And are you service-minded with an enthusiasm for coordinating different parties like customers, customer support, development, and project teams?
Then you might be the Service Manager we’re looking for. Read on!
Your challenge
As a Service Manager, you act as liaison between the customer and OMP’s customer services department.
You are responsible for:
- Maintaining existing business with a specific customer.
- Improving customer services (support) and enhancing customer satisfaction by collaborating with different teams.
- Preparing and chairing service meetings with specific customers regarding SLA performance and incident escalation.
- Discussing collaboration improvements for both OMP and our customers.
Your team
As our new Service Manager, you‘ll be part of the Customer Services team. Customer Services watches over business continuity. We solve issues before they turn into problems and ensure flawless maintenance and upgrades. Thanks to our hotline user support, documentation, and long-term application management, we keep everything running smoothly.Your profile
We are looking for someone who meets the following qualifications:
- A master’s degree or similar by experience.
- At least 3 years of experience within a customer services department.
- Strong customer-facing communication skills and a fluency in English.
- A service-minded and flexible work attitude. You are not a nine-to-five kind of person.
- Advanced troubleshooting and multi-tasking skills.
- Negotiating is second nature to you.
Bonus points if you:
- A similar previous job experience.
Soft skills
Hard skills
Language skills
Required:
A plus:
Your future
At OMP, we’re eager to find your best career fit. Our talent management program supports your personal development and empowers you to build a career in line with your ambitions.Our offer
At OMP, we offer more than just a job. We put people first and inspire you to become the best version of yourself.
- International: A growing global company, worldwide career opportunities, and multicultural teams
- Benefits: An attractive salary package including health insurance, 401k plan (no waiting period), life insurance, paid vacation, additional extralegal vacation days, and other competitive benefits
- Flexibility: Teleworking, flexible hours, and lots of autonomy
- Lifelong learning: A custom training and development track, an extensive coaching program, and on-the-job learning
- Empowerment: Room for initiative and creativity and an emphasis on entrepreneurship
- Innovation: Encouragement to think differently through cross-team collaboration and innovation challenges
- Well-being: A caring and inspiring environment, promoting a happy and healthy lifestyle through a wide range of facilities and activities
- Teamwork: Join a team that lifts you up and learn from the best
Our company
We are OMP, a leading game changer in supply chain planning solutions. The world’s largest companies count on our smart software and services to optimize their supply chains.
Are you ready to join a team of more than 1,000 passionate, creative team players of over 50 nationalities? We work as one team from our head office in Belgium and regional offices in Brazil, China, France, Germany, India, the Netherlands, Spain, Ukraine, and the US.
We care for our people. True to our innovative spirit, we believe in growing talent and in boosting expertise. Our happy customers include Bridgestone, Johnson & Johnson, PepsiCo, Procter & Gamble, and Shell.
Want to learn more? Visit careers.omp.com/our-company.
#LI-Hybrid;)