smartwith heart
Technical Writer
Antwerp, Belgium - Learning Services department
Are you passionate about language? Do you love discovering new technologies and software? Ready to join a place where smart solutions meet human collaboration?
If that’s the case, you’ll love the job of Technical Writer!
Our offer
We offer you more than just a job. Our culture and benefits inspire you to become the best version of yourself.
- Continuous learning: Access customized training, coaching programs, and on-the-job development opportunities.
- Flexibility: Flex your schedule with working from home, adaptable hours, and the autonomy to shape your routine.
- Benefits: An attractive salary package including an optional company car, a bike incentive program, additional extralegal vacation days, and other competitive benefits.
- Collaborative culture: Cross-team collaboration and creative challenges that encourage you to share knowledge, celebrate wins, and grow together.
- Innovation: Encouragement to think differently through cross-team collaboration and innovation challenges
- Well-being: Thrive in a workplace that supports your physical and mental health by promoting a wide range of facilities and activities like birthday events, sports sessions, in-house coaches, and healthy meal options.
Our company
We’re a leading game changer that optimizes supply chains with our very own smart software and services. With a team of 1,300+ passionate, creative minds from over 60 nationalities, we help the world’s largest companies to run their supply chains more efficiently and sustainably. Our customers include BASF, Johnson & Johnson, L’Oréal, Nestlé, and Procter & Gamble. Ready to be smart with heart? Join our team where technical expertise and human connection create solutions that scale globally and make a lasting impression.
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Your challenge
As a Technical Writer, you create clear and user-friendly documentation to bring our consultants, alliance partners, and customers up to speed. You grow deep expertise in specific areas of our supply chain planning solution. Working with product managers and product architects, you create and update new material in line with upcoming product developments. In close collaboration with other writers, you improve documentation of processes, take the initiative to identify and bridge knowledge gaps, and improve our training offering.
You are responsible for:
- Writing and updating technical documentation on how to configure our OMP planning solution for colleagues, alliance partners, and customers.
- Keeping up with our newest product features.
- Growing into a company-wide expert and point of contact within your area(s) of expertise.
- Assuring knowledge dissemination by sharing best practices with your colleagues and building bridges between different teams.
- Taking ownership of your documentation projects.
- Proactively aligning with all relevant stakeholders.
- Performing assignments as a technical trainer, in line with your interests and talents.
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About you
Essential talents and qualifications:
- A Bachelor’s or Master’s in Languages, Supply Chain, (Computer) Science, Engineering, or similar. Experience can substitute for a degree.
- An excellent command of English (both written and spoken).
- The ability to explain complex topics in a straightforward way.
- A strong affinity with IT.
- An analytical mindset.
- An accurate and independent mindset.
- Excellent communication skills.
Bonus points if you have:
- Experience in writing technical documentation.
- Experience in teaching or technical training.
- Experience with supply chain planning.
- But most of all, you’re a great team player and fun to work with!
Soft skills
Hard skills
Language skills
Required:
A plus:
Your future
We find the perfect intersection of your talents and our evolving needs. Our talent management program supports your personal development and empowers you to build a career in line with your ambitions.Many of our team members who start as a technical writer grow into the role of technical trainer, knowledge manager, knowledge expert, product analyst, or product expert.