smartwith heart
Account Manager (OMP Software - Consumer Goods Industry)
Ghent, Belgium - Industry department
Are you customer-focused, self-motivated, and charismatic? Are you passionate about maximizing value for customers? Ready to join a place where smart solutions meet human collaboration?
If you are ready to make our customers’ day, then join us as our new Account Manager!
Our offer
We offer you more than just a job. Our culture and benefits inspire you to become the best version of yourself.
- Continuous learning: Access customized training, coaching programs, and on-the-job development opportunities.
- Flexibility: Flex your schedule with working from home, adaptable hours, and the autonomy to shape your routine.
- Benefits: An attractive salary package including an optional company car, a bike incentive program, additional extralegal vacation days, and other competitive benefits.
- Collaborative culture: Cross-team collaboration and creative challenges that encourage you to share knowledge, celebrate wins, and grow together.
- Innovation: Encouragement to think differently through cross-team collaboration and innovation challenges
- Well-being: Thrive in a workplace that supports your physical and mental health by promoting a wide range of facilities and activities like birthday events, sports sessions, in-house coaches, and healthy meal options.
Our company
We’re a leading game changer that optimizes supply chains with our very own smart software and services. With a team of 1,300+ passionate, creative minds from over 60 nationalities, we help the world’s largest companies to run their supply chains more efficiently and sustainably. Our customers include BASF, Johnson & Johnson, L’Oréal, Nestlé, and Procter & Gamble. Ready to be smart with heart? Join our team where technical expertise and human connection create solutions that scale globally and make a lasting impression.
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Your challenge
As an Account Manager, you build and nurture long-term partnerships with our customers. As their trusted point of contact, you regularly meet to evaluate their satisfaction and discuss their current and future needs. Your insights and recommendations provide valuable input to the OMP solution road map. You work to retain customers, enhance engagement, and sustainably expand the customer base.
You are responsible for:
- Developing outstanding customer partnerships focused on the entire customer life cycle.
- Building and managing long-lasting relationships with multiple levels of stakeholders.
- Understanding our customers’ industry and business situation, concerns, and needs.
- Communicating your customers’ needs and concerns to the internal teams (delivery, marketing, etc.).
- Articulating and developing an account strategy in line with OMP culture and strategy, including short-, mid- and long-term action plans.
- Mapping stakeholders using organization charts of customer leadership and teams.
- Aligning with the project team during all project phases through optimized governance.
- Maximizing customer engagement and retention by increasing OMP awareness and mindshare at the customer.
- Guiding customers toward optimal use of the solution by being the go-to contact after project delivery.
- Preparing and running account management meetings to assess customer needs, review scorecards, and share relevant content.
- Negotiating new areas of business within existing accounts.
- Developing and managing a short-term and strategic account action plan that engages with appropriate initiatives at the customer’s side.
- Balancing and dynamically prioritizing multiple customer engagements.
- Shaping and managing customer expectations through changing relationship stages.
About you
About you
- 10+ years of account management experience.
- At least a bachelor’s degree, preferably a master’s degree.
- A track record of top performance in supply chain software solutions for manufacturing companies.
- The proven ability to build trust from senior-level management and managers.
- A customer-centric mindset and an entrepreneurial approach.
- The ability to clearly articulate your viewpoint to all levels of customers and management.
- Experience with CRM solutions such as Salesforce.com.
- Strong ability to lead by example with proficiency in one or more of our core industries.
Soft skills
Hard skills
Language skills
Required:
A plus:
Your future
We find the perfect intersection of your talents and our evolving needs. Our talent management program supports your personal development and empowers you to build a career in line with your ambitions.Many of our team members who start as an Account Manager, grow towards roles in supply chain consulting, advisory, business & market development, or people management.