smartwith heart
User Engagement Consultant
Ghent, Belgium - Delivery department
Do you get a kick from guiding customers so they get the full value of the software they use? Are you passionate about translating complex, interconnected problems into clear and comprehensible workflows? Ready to join a place where smart solutions meet human collaboration?
Look no further and become our new User Engagement Consultant. The world of supply chain planning offers plenty of interesting challenges for you to solve. Read on to learn more.
Our offer
We offer you more than just a job. Our culture and benefits inspire you to become the best version of yourself.
- Continuous learning: Access customized training, coaching programs, and on-the-job development opportunities.
- Flexibility: Flex your schedule with working from home, adaptable hours, and the autonomy to shape your routine.
- Benefits: An attractive salary package including an optional company car, a bike incentive program, additional extralegal vacation days, and other competitive benefits.
- Collaborative culture: Cross-team collaboration and creative challenges that encourage you to share knowledge, celebrate wins, and grow together.
- Innovation: Encouragement to think differently through cross-team collaboration and innovation challenges
- Well-being: Thrive in a workplace that supports your physical and mental health by promoting a wide range of facilities and activities like birthday events, sports sessions, in-house coaches, and healthy meal options.
Our company
We’re a leading game changer that optimizes supply chains with our very own smart software and services. With a team of 1,300+ passionate, creative minds from over 60 nationalities, we help the world’s largest companies to run their supply chains more efficiently and sustainably. Our customers include BASF, Johnson & Johnson, L’Oréal, Nestlé, and Procter & Gamble. Ready to be smart with heart? Join our team where technical expertise and human connection create solutions that scale globally and make a lasting impression.
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Your challenge
As a user engagement consultant, you coach and guide our customers’ key users and planners to ensure the optimal use of the OMP planning solution. Your training helps them understand the fundamentals of supply chain planning. You also act as the first point of contact for key users, planners, and subject matter experts for tool-related questions.
You are responsible for:
- Supporting key users and subject matter experts during functionality validation by preparing validation workshops and guiding the validation of all possible business scenario variants.
- Ensuring planning actions support the business objectives and KPIs defined in the design phase.
- Guiding the business process owner to refine planning activities into planning actions within all relevant constraints.
- Sharing best practices and useful tips and tricks for maximum planner satisfaction.
- Documenting the planning cycle into flow charts and clear instruction.
- Guiding customers to effectively improve the quality of the master data needed by our planning software.
- Developing a full-scale training plan for the different roles in the future planning cycle.
About you
Essential talents and qualifications:
- A Master’s degree in Engineering, Business, Supply Chain, or Logistics.
- The ability to map complex, interconnected problems into clear and structured flow charts.
- Outstanding communication skills in English.
- Excellent presentation skills.
- The flexibility to align your presentation with your audience’s knowledge.
- An analytical approach.
- A patient and a critical mindset.
- The commitment to try and unveil the root cause of every issue and question.
- Good people skills.
- An easily approachable and trustworthy personality.
- The ability to motivate others and maintain project momentum despite setbacks.
- The right combination of pragmatism, persistence, creativity, and insightfulness for the situation.
Bonus points if you have:
- A background in supply chain planning.
- Experience in the configuration and deployment of functionalities in our OMP solution.
- Comprehensive knowledge of supply chain processes in one of OMP’s core industries: chemicals, consumer goods, life sciences, metals, paper, plastic film & packaging.
Soft skills
Hard skills
Language skills
Required:
A plus:
Your future
We find the perfect intersection of your talents and our evolving needs. Our talent management program supports your personal development and empowers you to build a career in line with your ambitions.Many of our team members who start as User Engagement Consultants grow into roles in user engagement management, project management, or team management.