smartwith heart
Infrastructure Support Coordinator
Belgium - Technical Services department
Are you a natural coordinator and communicator? Do you have a strong service mindset and determination to support customers? And are you ready to join a place where smart solutions meet human collaboration? If so, you could be our next Infrastructure Support Coordinator.
Our offer
We offer you more than just a job. Our culture and benefits inspire you to become the best version of yourself.
- Continuous learning: Access customized training, coaching programs, and on-the-job development opportunities.
- Flexibility: Flex your schedule with working from home, adaptable hours, and the autonomy to shape your routine.
- Benefits: An attractive salary package including an optional company car, a bike incentive program, additional extralegal vacation days, and other competitive benefits.
- Collaborative culture: Cross-team collaboration and creative challenges that encourage you to share knowledge, celebrate wins, and grow together.
- Innovation: Encouragement to think differently through cross-team collaboration and innovation challenges
- Well-being: Thrive in a workplace that supports your physical and mental health by promoting a wide range of facilities and activities like birthday events, sports sessions, in-house coaches, and healthy meal options.
Our company
We’re a leading game changer that optimizes supply chains with our very own smart software and services. With a team of 1,300+ passionate, creative minds from over 60 nationalities, we help the world’s largest companies to run their supply chains more efficiently and sustainably. Our customers include BASF, Johnson & Johnson, L’Oréal, Nestlé, and Procter & Gamble. Ready to be smart with heart? Join our team where technical expertise and human connection create solutions that scale globally and make a lasting impression.
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Your challenge
As an infrastructure support coordinator, you are the first point of contact within the competence center. With your clear understanding of priorities, you review incoming tickets and allocate them to the appropriate sub‑team and the most appropriate resource.
You are responsible for:
- Receiving, triaging, and assigning infrastructure-related tickets.
- Routing tickets to the appropriate sub team (e.g., Delivery or Operations).
- Monitoring ticket progress and ensuring timely resolution.
- Escalating issues when necessary to maintain service quality.
- Contributing to continuous improvement of support processes.
- Executing small administrative tasks (e.g., ticket trend analysis and reporting).
- Executing small request for change (RFC) tasks following documented procedures.
About you
Essential talents and qualifications:
- A bachelor’s or a master’s degree (or similar by experience) and a strong interest in IT.
- Excellent command of English, both written and spoken.
- Strong organizational and coordination skills.
- Familiarity with cloud infrastructure concepts (preferably Azure).
- Clear and professional communication style.
- Skilled at handling multiple tickets simultaneously whilst remaining calm under pressure.
- Ability to work methodically, following established procedures in a dynamic and complex environment.
Bonus points if you have:
- Previous work experience in a customer services environment and an understanding of service level agreements (SLAs).
- The flexibility to occasionally work outside business hours and on weekends if requested.
- Proficiency in the usage of a ticket tracking system.
- Basic knowledge of Azure (e.g. Azure fundamentals AZ900).
Soft skills
Hard skills
Language skills
Required:
A plus:
Your future
We find the perfect intersection of your talents and our evolving needs. Our talent management program supports your personal development and empowers you to build a career in line with your ambitions.Many of our team members who start as Infrastructure Support Coordinators grow into roles in cloud architecture, consulting, project management, or people management.