smartwith heart
Knowledge Excellence Coordinator
Belgium - Learning Services department
Do you get a kick out of turning scattered expertise into knowledge that everyone can find, trust, and reuse? Are you keen to work with experts across teams and see your work make their daily job easier?
Ready to join the place where smart solutions meet human collaboration?
Our offer
We offer you more than just a job. Our culture and benefits inspire you to become the best version of yourself.
- Continuous learning: Access customized training, coaching programs, and on-the-job development opportunities.
- Flexibility: Flex your schedule with working from home, adaptable hours, and the autonomy to shape your routine.
- Benefits: An attractive salary package including an optional company car, a bike incentive program, additional extralegal vacation days, and other competitive benefits.
- Collaborative culture: Cross-team collaboration and creative challenges that encourage you to share knowledge, celebrate wins, and grow together.
- Innovation: Encouragement to think differently through cross-team collaboration and innovation challenges
- Well-being: Thrive in a workplace that supports your physical and mental health by promoting a wide range of facilities and activities like birthday events, sports sessions, in-house coaches, and healthy meal options.
Our company
We’re a leading game changer that optimizes supply chains with our very own smart software and services. With a team of 1,400+ passionate, creative minds from over 70 nationalities, we help the world’s largest companies to run their supply chains more efficiently and sustainably. Our customers include BASF, Johnson & Johnson, L’Oréal, Nestlé, and Procter & Gamble. Ready to be smart with heart? Join our team where technical expertise and human connection create solutions that scale globally and make a lasting impression.
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Your challenge
As a Knowledge Excellence Coordinator, you own the day-to-day excellence of our intranet and knowledge platform, and you lead the projects that improve how OMP manages documents and shares expertise. You work at the intersection of content, people, and Microsoft 365.
You are responsible for:
- Keeping our intranet, OMPlanet, healthy: safeguarding its structure, page quality, and metadata so people find what they need
- Leading knowledge projects, from document management improvements to knowledge transfer initiatives
- Coaching content owners and experts across teams to create, maintain, and share content that stands the test of time
- Reporting on content health and adoption, and proposing the improvements that follow from it
- Supporting colleagues with functional Microsoft 365 questions and turning recurring ones into lasting guidance and trainings for our end-user community
About you
Essential talents and qualifications:
- A bachelor's or master's degree, or equivalent through experience.
- At least 5 years of experience in knowledge, information, or content management.
- Proven ability to lead projects, bring stakeholders along, and communicate clearly.
- Solid hands-on knowledge of Microsoft 365 and SharePoint Online.
- A talent for explaining the technical to the non-technical.
- Fluency in English
Bonus points if you have:
- Experience with document management systems or content migrations.
- Affinity with AI-assisted search and content quality.