smartwith heart
Project and Process Manager- Training Services
Belgium - Learning Services department
Do you enjoy analyzing a problem and defining the solution in collaboration with subject matter experts (SMEs)? Are you fascinated with project management and process improvements? Ready to join a place where smart solutions meet human collaboration?
If so, you could be the Project and Process Manager we’re looking for! Read on to learn more.
Our offer
We offer you more than just a job. Our culture and benefits inspire you to become the best version of yourself.
- Continuous learning: Access customized training, coaching programs, and on-the-job development opportunities.
- Flexibility: Flex your schedule with working from home, adaptable hours, and the autonomy to shape your routine.
- Benefits: An attractive salary package including an optional company car, a bike incentive program, additional extralegal vacation days, and other competitive benefits.
- Collaborative culture: Cross-team collaboration and creative challenges that encourage you to share knowledge, celebrate wins, and grow together.
- Innovation: Encouragement to think differently through cross-team collaboration and innovation challenges
- Well-being: Thrive in a workplace that supports your physical and mental health by promoting a wide range of facilities and activities like birthday events, sports sessions, in-house coaches, and healthy meal options.
Our company
We’re a leading game changer that optimizes supply chains with our very own smart software and services. With a team of 1,300+ passionate, creative minds from over 60 nationalities, we help the world’s largest companies to run their supply chains more efficiently and sustainably. Our customers include BASF, Johnson & Johnson, L’Oréal, Nestlé, and Procter & Gamble. Ready to be smart with heart? Join our team where technical expertise and human connection create solutions that scale globally and make a lasting impression.
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Your challenge
As a Project and Process Manager for Training Services you manage projects that improve the way we offer our trainings to internal and external target audiences. You take ownership of the training processes, working together with your Training Services colleagues and different stakeholders across the company to deliver the required trainings.
You are responsible for:
- Managing projects that improve our offering, such as enabling the more frequent training upgrades that are required in a continuous development environment or using AI to accelerate the creation of e-learnings.
- Taking the lead to analyze our approach, supported by different SMEs.
- Planning and managing the project team’s activities, timeline, budget, and resources for the entire project’s lifecycle.
- Reporting on project progress and status to all relevant stakeholders.
- Defining mitigation plans and managing issues and risks.
- Taking a leading role when training related processes need to be reviewed after they have been triggered by the context or a training services project. As an example, our new OMP Certification program has triggered a review of our training processes.
- Documenting training related process changes.
- Informing stakeholders about process changes.
- Making sure that all the different processes are aligned.
About you
About you
- A Master’s in IT or Engineering.
- 8 + years of experience in project management, preferably in an IT environment or working on software projects.
- Experience in project management in an international company with more than 500 employees.
- Strong analytical skills.
- The ability to work in a structured manner. You have an eye for detail without losing sight of the bigger picture.
- Strong coaching and leadership skills, which allow you to inspire and drive performance in a diverse team and working environment.
- Effective communication skills that enable you to share information concisely and clearly.
- A passion for improving learning in an organization.
Bonus points if you have:
- A certification in project management, such as Prince 2 or PMI.
- A background in supply chain.
- Experience in projects that improve learning.
- Business process management expertise.