smartwith heart
Cloud Operations Consultant
Shanghai, China - Technical Services department
Are you passionate about solving complex problems? Do you have the analytical mind and technical skills to get there? Ready to join a place where smart solutions meet human collaboration?
Does this sound like you? Then you could be our new Cloud Operations Consultant.
Our offer
At OMP, we offer more than just a job. We put people first and inspire you to become the best version of yourself.
- Continuous learning: Access customized training, coaching programs, and on-the-job development opportunities.
- Flexibility: Flex your schedule with working from home, adaptable hours, and the autonomy to shape your routine.
- Collaborative culture: Cross-team collaboration and creative challenges that encourage you to share knowledge, celebrate wins, and grow together.
- Benefits: An attractive salary package including additional extralegal vacation days, and other competitive benefits.
- Well-being: Thrive in a workplace that supports your physical and mental health by promoting a wide range of facilities and activities like birthday events, sports sessions, in-house coaches and healthy meal options.
- Innovation: Fuel innovation through collaboration, experimentation, and out of the box thinking.
Our company
We’re a leading game changer that optimizes supply chains with our very own smart software and services. With a team of 1,300+ passionate, creative minds from over 60 nationalities, we help the world’s largest companies to run their supply chains more efficiently and sustainably. Our customers include BASF, Johnson & Johnson, L’Oréal, Nestlé, and Procter & Gamble. Ready to be smart with heart? Join our team where technical expertise and human connection create solutions that scale globally and make a lasting impression.
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Your challenge
As a Cloud Consultant, you solve customer tickets that come in via your first-line colleagues and help troubleshoot cloud infrastructure issues for our clients. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.
You are responsible for:
- Maintaining availability of the OMP Solution in Microsoft Azure Cloud.
- Coordinating both internal and external resources when troubleshooting cloud infrastructure issues.
- Managing and processing change requests in the cloud environment.
- Monitoring and promptly responding to the proactive alerting in the cloud (alert processing).
- Making your customers’ day by providing solutions for the challenging problems they experience.
- Taking ownership of the problems assigned to you and communicating the implemented solution to your customer.
- Finding the most suitable solution using your acquired technical knowledge and specific expertise.
- Updating Customer Services knowledge base to ensure our expertise gets documented.
- Maintaining a strong network within your team and the company to find the optimal solution for your customer.
- Balancing your time, priorities, and incoming tickets while always keeping an overview.
About you
Essential talents and qualifications:
- A bachelor’s or master’s degree in computer science or similar, or solid experience in the field.
- Broad knowledge of ICT and network concepts.
- A customer-orientated, results-committed attitude both when you are working autonomously or as part of a team.
- The ability to translate your customers’ needs into a design and implementation plan.
- Excellent communication skills and fluent in English.
Bonus points if you have:
- Have experience with Microsoft Azure, cloud deployments, or Citrix-based solutions.
- Are eager to learn and fun to work with.
Soft skills
Hard skills
Language skills
Required:
A plus:
Your future
We find the perfect intersection of your talents and our evolving needs. Our talent management program supports your personal development and empowers you to build a career in line with your ambitions.Many of our team members who start as Cloud Operations Consultants grow into roles in software expertise, customer application expertise, or people management.