smartwith heart
Customer Services Consultant
Mumbai, India - Customer Services department
Are you passionate about solving complex problems? Do you have the analytical mind and technical skills to get there? Ready to join a place where smart solutions meet human collaboration?
Does this sound like you? Then you could be our new Customer Services Consultant.
Our offer
At OMP, we offer more than just a job. We put people first and inspire you to become the best version of yourself.
- Continuous learning: Access customized training, coaching programs, and on-the-job development opportunities.
- Flexibility: Flex your schedule with working from home, adaptable hours, and the autonomy to shape your routine.
- Collaborative culture: Cross-team collaboration and creative challenges that encourage you to share knowledge, celebrate wins, and grow together.
- Benefits: An attractive salary package including additional extralegal vacation days, and other competitive benefits.
- Well-being: Thrive in a workplace that supports your physical and mental health by promoting a wide range of facilities and activities like birthday events, sports sessions, in-house coaches and healthy meal options.
- Innovation: Fuel innovation through collaboration, experimentation, and out of the box thinking.
Our company
We’re a leading game changer that optimizes supply chains with our very own smart software and services. With a team of 1,300+ passionate, creative minds from over 60 nationalities, we help the world’s largest companies to run their supply chains more efficiently and sustainably. Our customers include BASF, Johnson & Johnson, L’Oréal, Nestlé, and Procter & Gamble. Ready to be smart with heart? Join our team where technical expertise and human connection create solutions that scale globally and make a lasting impression.
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Your challenge
As a Customer Services Consultant, you are the first point of contact when customers encounter issues with our software. With your high-level overview, you gather the necessary information on their questions and issues. You then assign tickets to second-line colleagues, or if necessary, to third-line experts.
You are responsible for:
- Making your customers’ day by providing solutions for the challenging problems they experience.
- Reducing outstanding customer calls. You take ownership of the tickets assigned to you and are determined to find solutions.
- Accurately estimating the importance, urgency, and difficulty of the support request.
- Preparing clear and structured input on tickets that need support from one of your colleagues and ensuring the ticket is handled accordingly.
- Maintaining a strong network within your team and the company to find the optimal solution for your customer.
- Balancing your time, priorities, and incoming tickets while always keeping an overview.
About you
Essential talents and qualifications:
- A bachelor’s or a master’s degree (or similar by experience) and a strong interest in IT.
- Excellent command of English.
- Strong multi-tasking and administrative skills combined with a stress-resistant nature.
- A friendly and communicative attitude, happy to be a team player, and a good listener.
- The ability to work in a structured way and follow procedures in a dynamic and complex environment.
Bonus points if you have:
- Interest in supply chain planning or production planning.
- Previous work experience in customer services, and an understanding of service level agreements (SLAs) and ticket tracking systems.
Soft skills
Hard skills
Language skills
Required:
A plus:
Your future
We find the perfect intersection of your talents and our evolving needs. Our talent management program supports your personal development and empowers you to build a career in line with your ambitions.Many of our team members who start as Customer Services Consultants grow into roles in software expertise, customer application expertise, or people management.