smartwith heart
Application Support Analyst
Mexico City, Mexico - Customer Services department
Are you passionate about solving complex problems? Do you have the analytical mind and technical skills to get there? Ready to join a place where smart solutions meet human collaboration?
Does this sound like you? Then you could be our new Application Support Analyst.
Our offer
At OMP, we offer more than just a job. We put people first and inspire you to become the best version of yourself.
- International environment: Join a global company with worldwide career opportunities, multicultural teams, and cross-border collaboration.
- Continuous learning: Access customized training, coaching programs, and on-the-job development opportunities.
- Benefits: Enjoy a competitive salary package, extralegal vacation days, and other competitive benefits.
- Flexibility: Flex your schedule with working from home, adaptable hours, and the autonomy to shape your routine.
- Empowerment: Shape your work with room for initiative, creativity, and entrepreneurship.
- Innovation: Fuel innovation through collaboration, experimentation, and out-of-the-box thinking.
- Collaborative culture: Work with supportive colleagues who value teamwork, knowledge sharing, and collective success.
- Well-being: Thrive in a caring and healthy workplace through a wide range of facilities and activities.
Our company
We’re a leading game changer that optimizes supply chains with our very own smart software and services. With a team of 1,400+ passionate, creative minds from over 70 nationalities, we help the world’s largest companies to run their supply chains more efficiently and sustainably. Our customers include BASF, Johnson & Johnson, L’Oréal, Nestlé, and Procter & Gamble. Ready to be smart with heart? Join our team where technical expertise and human connection create solutions that scale globally and make a lasting impression.
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Your challenge
As an Application Support Analyst, you solve customer tickets that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.
You are responsible for:
- Making your customers’ day by providing solutions for the challenging problems they experience.
- Taking ownership of the problems assigned to you and communicating the implemented solution to your customer.
- Finding the most suitable solution using your acquired technical knowledge and specific expertise.
- Updating Customer Services knowledge base to ensure our expertise gets documented.
- Maintaining a strong network within your team and the company to find the optimal solution for your customer.
- Balancing your time, priorities, and incoming tickets while always keeping an overview.
About you
Essential talents and qualifications:
- A master's degree (or similar by experience) with a solid IT background.
- Good professional communication skills in English.
- A passionate problem-solving attitude that utilizes your out-of-the-box thinking.
- A strong analytical mindset, and a desire to investigate in detail.
- A friendly and communicative attitude, happy to be a team player, and a good listener.
- Strong multi-tasking skills combined with a stress-resistant nature.
- The ability to work in a structured way and follow procedures in a dynamic and complex environment.
Bonus points if you have:
- Knowledge of an additional language, such as Spanish or Portuguese.
- An interest or experience in supply chain or production planning.
- Previous work experience in customer services, and an understanding of service level agreements (SLAs) and ticket tracking systems.
Soft skills
Hard skills
Language skills
Required:
A plus:
Your future
We find the perfect intersection of your talents and our evolving needs. Our talent management program supports your personal development and empowers you to build a career in line with your ambitions.Many of our team members who start as Application Support Analysts grow into roles in software expertise, customer application expertise, or people management.