smartwith heart
Technical Support Consultant
Atlanta, US - Customer Services department
Are you into reversed engineering and enjoy finding solutions for complex and challenging problems? Are you eager to use your analytical mind and technical skillset to get there? Ready to join a place where smart solutions meet human collaboration?
Look no further and become a Customer Application Consultant at OMP! Read on to discover how to join our Customer Services team.
Our offer
At OMP, we offer more than just a job. We put people first and inspire you to become the best version of yourself.
- Continuous learning: Access customized training, coaching programs, and on-the-job development opportunities.
- Flexibility: Flex your schedule with working from home, adaptable hours, and the autonomy to shape your routine.
- Benefits: An attractive salary package including health insurance, 401k plan (no waiting period), life insurance, paid vacation, and other competitive benefits.
- Collaborative culture: Cross-team collaboration and creative challenges that encourage you to share knowledge, celebrate wins, and grow together.r.
- Innovation: Fuel innovation through collaboration, experimentation, and out of the box thinking.
- Well-being: Thrive in a workplace that supports your physical and mental health by promoting a wide range of facilities and activities like birthday events, sports sessions, in-house coaches and healthy meal options.
Our company
We’re a leading game changer that optimizes supply chains with our very own smart software and services. With a team of 1,300+ passionate, creative minds from over 60 nationalities, we help the world’s largest companies to run their supply chains more efficiently and sustainably. Our customers include BASF, Johnson & Johnson, L’Oréal, Nestlé, and Procter & Gamble. Ready to be smart with heart? Join our team where technical expertise and human connection create solutions that scale globally and make a lasting impression.
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Your challenge
As a Customer Application Consultant, your mission is to keep our OMP solution up and running for customers and to support all key-users with your knowledge. You improve our customers’ experience by providing excellent, professional, and efficient service.
You are responsible for:
- Clearly and professionally communicating your implemented solution to customers in fluent English.
- Maintaining the Customer Application Knowledge Base with the customized functionality, troubleshooting guide, and practical how-to documents.
- Preparing clear and structured input on tickets that need support from the colleague with the most suitable expertise.
- Keeping a clear overview at all times, smartly dividing your time, and switching between priorities.
About you
Essential talents and qualifications:
- A master’s degree (or similar by experience) with a strong interest in IT.
- 3+ years of experience in an application or software support role.
- A passionate problem solver and out-of-the-box-thinker.
- Fluent in English.
- An analytical mind, and a desire to investigate in detail.
- A passion for building and maintaining a good long-term relationship with customers.
- A team player who can also work independently.
- The ability to work in a structured way and follow procedures, while simultaneously searching for continuous improvement.
Bonus points if you have:
- Knowledge of an additional language, such as Spanish or Portuguese.
- Interest in supply chain planning.
Soft skills
Hard skills
Language skills
Required:
A plus:
Your future
We find the perfect intersection of your talents and our evolving needs. Our talent management program supports your personal development and empowers you to build a career in line with your ambitions.Many of our team members who start as Customer Application Consultants grow into roles in customer application expertise or people management.