CUSTOMER PROJECT LIFE CYCLE
How we run our customer projects
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Turning challenges into solutions
Analysis and design
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Turning challenges into solutions
The first step in solving any issue is identifying it. The Customer Solutions team helps customers understand the planning challenges they are facing and find new ways to cope. Starting from a business case, the Advisory team then analyzes the situation. Together with the solution architects and the aid of our experts and consultants, they draft the global design for solutions that boost customer value.
Advisory Manager
Makes business cases, analysis of as-is and to-be, value program and solution design
Account Manager
Serves as a trusted partner throughout the entire cycle from concept through implementation and beyond
Cloud Architect
Responsible for the cloud setup to ensure optimal performance
Cloud Engineer
Supports the Cloud Architect during the cloud setup
Product Expert
Adds know-how of specific OMP technology and products to the design
Program Manager
Supervises all projects related to one assigned customer account
Project Manager
Coordinates several customer projects
Solution Architect
Responsible for the global solution design with respect for industry-specific challenges
Supply Chain Consultant
Supports the solution architect and experts with the global design
Keeping solutions running
User support
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Keeping solutions running
Our helpdesk answers both functional and technical questions to guarantee business continuity. If we can’t solve the problem ourselves, we find the experts who can. In addition to our hotline services, we perform proactive health checks to monitor the proper functioning of databases and interfaces. Finally, we deliver patches, builds, and releases, and help our customers to understand and use new features to the fullest.
Customer Application Consultant
Captures, passes, and solves questions and requests related to specific customer applications
Customer Application Expert
Offers expert advice as OMP’s single point of contact for specific customer applications
Customer Services Consultant
Provides first or second line support to customers with functional or technical questions
Customer Services Expert
Provides specialist advice on customer questions related to their specific field of expertise
Customer Services Manager
Manages all support-related topics for specific customer accounts
From design to implementation
Configuration and go-live
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From design to implementation
Once the global design is approved, all project team members join forces to get things on the road. The solution is implemented step by step. All composing elements are configured as requested, including integration and smooth interaction between all planning functionalities. We build the solution and assist customers before, during, and beyond implementation.
Cloud Consultant
Prepares the required customer cloud infrastructure and installs the solution in the cloud
Product Consultant
Supervises the correct implementation of specific parts of our technology
Product Expert
Provides advanced support on the products in their field of expertise
Project Manager
Coordinates the overall implementation process for unique customer projects
Solution Architect
Oversees the implementation respecting the global design
Solution Analyst
Controls and configures industry-specific challenges
Supply Chain Consultant
Finetunes the solution to specific customer requests and specifications
Train, inform, and coach for maximum results
User engagement
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Train, inform, and coach for maximum results
User Engagement helps customers understand the solution and use it to its full potential. Our training, documentation, user and key user coaching build planner expertise and motivation. We’re there for our customers as their trusted partner from start to finish.
Project Manager
Oversees the customer’s user engagement program
User Engagement Consultant
Coaches and supports the customer in the adoption of our solution
User Engagement Manager
Monitors and streamlines user engagement processes
Training & Documentation Consultant
Designs and develops training programs and product documentation for users
Training & Documentation Manager
Manages the activities of the Training and Documentation team for specific projects, industries, or functionalities